ESC Mobile Tech 15.3.5

ESC Mobile Tech complements your ESC software, allowing field service technicians to access essential work order information and customer data from their tablets or smartphones.

Work Order Features:

• Receive scheduling notifications for new dispatches.
• View service dispatches and work order information.
• Access and modify customer contact details.
• Provide real-time status updates to the office through time tracking.
• Utilize GPS tracking, mapping, routing, and turn-by-turn driving directions.
• Access customer account details, service history, equipment information, saved documents, and service maintenance agreements.
• Review the last 10 pending quotes for a customer with the option to view details for acceptance or prepayment.
• Add and edit customer equipment in the account record or dispatch.
• Review the last 10 dispatches assigned to a specific device with dispatch information and mobile invoice details.

Quote and Invoicing Features:

• Present a detailed quote to customers, allowing them to accept or reject items with corresponding price adjustments. Rejected items are saved for future reference.
• Scan QR codes or barcodes to quickly add items to quotes and invoices.
• Create, view, email, and print service quotes and invoices.
• Process payments and prepayments with PCI compliant credit card processing.
• Capture customer authorization and acceptance signatures.

Customer Account Management Features:

• Add new customers.
• Access historical customer invoices, quotes, and dispatch history.
• Add pictures from the device camera or gallery to customer records.

Other Features:

• Utilize a simplified interface for ease of use.
• Store more data on the mobile device to reduce communication wait times and lessen dependency on internet connectivity.

ESC Mobile by dESCO provides a cost-effective solution for enhancing connectivity among field service personnel across various devices and locations. It is a leading field service management software designed for small to medium-sized businesses in industries such as HVAC, Plumbing, Electricity, Equipment Maintenance, Generator & Pump Maintenance, Garage & Overhead Door services, Appliance Repair, Pest Control, Construction, Locksmithing, Security services, and Mechanical contracting. Discover an improved approach to field service management with ESC Mobile!